Refund policy
100-night trial: if it's not right for you, return it within 100 nights for a refund of the purchase price. Return shipping to France is at your own cost.
Faulty, damaged or wrong item? Send us a photo and we'll replace or refund it. You won't pay return shipping for these cases.
Please contact us at kontakt@havensleep.de before you send anything back. Your statutory rights are not affected.
100-night trial (money-back guarantee)
Guarantor: Doka Ventures LLC, HavenSleep, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, kontakt@havensleep.de.
- You can try any HavenSleep Neck Pillow bought from our online store for 100 nights, starting on the day it is delivered.
- If the pillow is not right for you, write to us at kontakt@havensleep.de within the 100 nights and include your order number. We will reply with the return instructions.
- Send the pillow back with its cover to our returns address in France (see “How to send a pillow back” below). Return shipping to France is at your own cost. We cannot give a refund unless the pillow is sent back.
- Once we have received the pillow, we will refund the purchase price you paid within 14 days, using your original payment method. For offers with several pillows, we refund each pillow you send back at its share of the offer price (the offer price divided by the number of pillows in the offer).
- The trial applies to orders delivered to the United States, the United Kingdom, Canada and Australia. Orders delivered to Germany are covered by the same 100-night guarantee, as set out in the German version of this policy at havensleep.de.
- Your statutory rights, including any legal right to cancel and your rights if the pillow is faulty, are not affected or limited by this trial.
Faulty, damaged or wrong items
If your pillow arrives faulty or damaged, or is not the item you ordered, email us at kontakt@havensleep.de with your order number and a photo of the problem. We will replace the item or refund it. We will tell you whether we need the item back; if we do, you won't pay the return shipping. This is separate from the 100-night trial and does not affect your statutory rights.
How to send a pillow back
- Contact us first at kontakt@havensleep.de with your order number. We will reply with the return instructions.
- Pack the pillow with its cover and send it to our returns address:
HavenSleep Returns, c/o Kamal Blaacha
10 rue du Fer à Cheval
56260 Larmor-Plage
France - For returns under the 100-night trial or under a legal right to cancel, return shipping to France is at your own cost. For faulty, damaged or wrong items, you won't pay the return shipping.
Please keep your proof of postage until you have received your refund.
Refunds
Refunds are made using your original payment method, in the currency you paid in. Under the 100-night trial, we refund you within 14 days of receiving the pillow back. Depending on your bank or payment provider, it may take a few more days before the refund appears on your statement.
Customers in the United Kingdom
This section applies to orders delivered to the United Kingdom, in addition to the rest of this policy.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several pillows in one order and they are delivered separately, the period expires 14 days after the day you receive the last one.
To exercise the right to cancel, you must inform us (Doka Ventures LLC, HavenSleep, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, email: kontakt@havensleep.de) of your decision to cancel this contract by a clear statement (for example a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods or hand them over to us at HavenSleep Returns, c/o Kamal Blaacha, 10 rue du Fer à Cheval, 56260 Larmor-Plage, France, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you cancel only some of the pillows from an offer with several pillows, we refund each pillow you send back at its share of the offer price.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
– To Doka Ventures LLC, HavenSleep, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, email: kontakt@havensleep.de:
– I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
Faulty goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have legal rights, which can include a full refund within 30 days of delivery, or a repair or replacement. Your right to cancel and our 100-night trial are in addition to these rights.
Customers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your pillow is faulty, we cover the cost of returning it. Return shipping at your own cost only applies to change-of-mind returns under the 100-night trial.
Customers in Canada
Depending on your province, consumer protection laws may give you additional rights, for example the right to cancel your order if it is not delivered within 30 days of the delivery date. Nothing in this policy limits those rights.
Customers in the United States
Returns and refunds for orders delivered to the United States follow this policy. Nothing in it limits any rights you have under the laws of your state.
Orders delivered to Germany or France
Orders delivered to Germany or France are placed in the German version of our store at havensleep.de. For these orders, your 14-day right of withdrawal, the withdrawal instructions and the model withdrawal form are set out in the German version of this policy. You can also withdraw online on our page Withdraw from contract.