Terms of service
§ 1 Scope
These terms of service apply to all orders placed by consumers through the HavenSleep online store for delivery to the United States, the United Kingdom, Canada and Australia. Orders delivered to Germany or France are placed in the German version of our store at havensleep.de and are governed by the German terms of service shown there.
§ 2 Seller, conclusion of the contract
The purchase contract is concluded with Doka Ventures LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. HavenSleep is a brand of Doka Ventures LLC. The presentation of the products in the store does not constitute a legally binding offer. By clicking the order button at the end of the checkout process, you place a binding order. The contract is concluded when we confirm your order by email or when the goods are delivered.
§ 3 Contract language, contract text
The contract language is English. We store the contract text; you will receive your order details by email. You can view these terms at any time on this page.
§ 4 Prices, shipping costs and taxes
Prices are shown in the currency displayed in our store and at checkout. Shipping is free on all our offers (1, 2 or 4 pillows) to the United States, the United Kingdom, Canada and Australia. You only pay the total shown at checkout: any taxes we are required to collect are included in that total, and you will not have to pay any customs fees, import duties or import taxes on delivery.
§ 5 Delivery
Delivery area and estimated delivery times: see our Shipping policy. Delivery times are estimates, not guaranteed delivery dates.
§ 6 Payment
The payment methods shown during checkout are available.
§ 7 Retention of title
The goods remain our property until paid for in full.
§ 8 Faulty goods and statutory rights
Your statutory rights regarding faulty goods apply. If your pillow arrives faulty or damaged, or is not the item you ordered, please contact us at kontakt@havensleep.de with your order number and a photo. We will replace the item or refund it, and you won't pay return shipping for these cases. Details are in our refund policy.
Nothing in these terms excludes or limits any rights you have under the consumer protection laws of the country, state or province where you live.
If you live in the United Kingdom: under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.
If you live in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
§ 9 100-night trial, cancellation and returns
You can try the pillow for 100 nights from the day of delivery. If it is not right for you, you can send it back for a refund of the purchase price; return shipping to France is at your own cost. The conditions are set out in our refund policy.
If you live in the United Kingdom, you also have a legal right to cancel your order within 14 days of delivery. The details and a model cancellation form are in our refund policy.
If you send back only some of the pillows from an offer with several pillows (for example the 2-pillow or 4-pillow offer), we refund each pillow you send back at its share of the offer price: the offer price divided by the number of pillows in the offer.
§ 10 Product information
The HavenSleep Neck Pillow is not a medical device, and we make no healing claims. If you have persistent symptoms, please talk to your doctor.
§ 11 Complaints and dispute resolution
If you have a complaint, please contact us first at kontakt@havensleep.de. We will look into it and get back to you. We are neither obliged nor willing to take part in alternative dispute resolution proceedings before a consumer dispute resolution body.